The Role of Financial Technology in Achieving Financial Inclusion and Attracting Customers, A Review of Global Financial Inclusion Indicators

Abstract

This research paper aims to demonstrate the role of financial technology
(Fintech) as a modern industry in transforming the methods of delivering financial
services and ensuring fair and comprehensive financial inclusion. It examines the
impact of these changes on customer attitudes by reviewing Financial Inclusion
indicators globally and in Algeria. The study has found that financial technology
tools have significantly facilitated the spread of financial services and captured the
interest of customers, despite the significant gap observed between countries and
within a single country among different social classes. Additionally, several
obstacles and shortcomings hinder the expansion of financial inclusion.