AICI, N.; KHALOUT, A. Total quality management in the service institution. Journal of Financial Accounting and Managerial Studies, [S. l.], v. 1, n. 2, p. 73–88, 2023. Disponível em: http://review.univ-oeb.dz/ojs.cofifas/index.php/jfams/article/view/30. Acesso em: 20 sep. 2024.